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Facebook Food Marketplace Return & Refund Policy
At Facebook Food, we prioritize freshness and quality. If your perishables arrive damaged or incorrect, we offer a hassle-free return or credit process within 24 hours of delivery.
1
Report Issue
Log into your account and select the 'Order History' tab to flag a problem with your specific food item.
2
Upload Photos
Provide clear photographs of the product and packaging to help our quality control team verify the damage or error.
3
Review Period
Our support team will review your claim within 4 hours to ensure a quick resolution for perishable goods.
4
Refund or Replacement
Once approved, choose between an immediate refund to your original payment method or a replacement delivery at no extra cost.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing